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Returns Policy

Thanks for shopping at Gardiners Reclaimed Ltd

If you are not entirely satisfied with your purchase, we are here to help.

Return

The consumer has a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods.

We will issue a refund on receipt or exchange the item for a different size / colour if preferred.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit as per your card issuer’s policies.

Please note that in the case of reclaimed items, size, colour etc. may vary and may not be exact, therefore will be exempt from the returns policy. With all reclaimed items, these are not new or in perfect condition, so please be aware of this when making a purchase. (Reclaimed definition…. Any materials that have been used before, either in buildings, temporary works or other uses)

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us on Please call or email with your order query and postcode and we will advise you of delivery times and cost.

We also offer very reasonable rates on request to all other areas and overseas orders are welcome, please enquire.

Due to the nature of our business it is difficult to state delivery charges for all our products online.

We also offer an economical local delivery service please enquire.

sales@gardinersreclaims.co.uk or 01782334532